Our Return Policy

We are happy to accept returns. All returns must be made within 14 days of purchase. The returned product needs to be un opened, and un-used, we cannot offer a full refund for a product that has been opened or used, but we will take in to consideration individual cases on a case case basis.

The buyer is responsible for the return, this includes requesting a return label from our customer support team who can be reached on info@cloned.uk. The buyer is responsible to return the product or products in equivalent to the original packaging to ensure a safe return. The buyer is responsible for the cost of the return.

Once the item or items have been received by our team in the UK, we will investigated to ensure the product has not been opened, or used, and then a full refund will be immediately offered back to the original payment method used in the original transaction.

The buyer is responsible for obtaining a proof of postage for the return and this will need to be supplied to the customer service team on the following email address info@cloned.uk.

The customer is responsible to ensure the product is insured for the full value of the parcel. We cannot be held responsible for lost returns, this will be down to the courier or postal service used for the returned item.